ERP and CRM integration
Keep your system and bring the tasks you need to mobile
A mobile app does not require every back-end system to be replaced. We make important data and actions accessible by connecting them to the way your business already works.
First, we establish which system owns the data
Which system manages the customer, order, price or job sheet? What should appear in the app, and which actions may write data back? The app must not become a second source of truth that diverges from the back-end system.
The existence of an API is not enough
Documentation, access, available operations and error handling together establish what the connection can support. Before preparing a proposal, we check the specific user journey, not just whether a technical endpoint exists.
Different situations require different work
A usable interface: the app can build on the operations it provides.
An incomplete interface: additional back-end development or an intermediate layer may be needed.
Several systems to connect: separate decisions are needed about identifying data, updating it and handling discrepancies.
The latter two cases are not automatically included in the price of a basic mobile interface.
Working reliably when things go wrong
What should happen if the back-end system is slow, an action has already happened or a user repeats a submission? We plan how to handle these situations as part of the acceptance criteria.
What should you include in your first enquiry?
The name of the system you use, the mobile action you want and who manages the system connections. Do not send access keys or passwords through the form.